All lessons are paid in advance; your time slot is confirmed once payment is made. Lessons are a digital service delivered online via Google Meet, with no physical product or shipping.

There is a 10-minute grace period for delays. For private lessons, after that the lesson counts as delivered and is charged in full, as it covers your reserved slot and the preparation of the lesson and its materials. For group lessons, the class starts on time with whoever is connected; if nobody joins, it counts as delivered.

What your subscription pays for. Each lesson in your subscription includes: the time slot reserved exclusively for you, which I cannot offer to anyone else; the live lesson in that slot, where I teach the lesson prepared for you, guide you and correct you as you practise; and one hour of preparation, tailored to you and done at least 48 hours in advance. That's why lessons cancelled with less than 48 hours' notice, or missed, count as delivered: the slot can no longer be offered to another student and the preparation has already been done.Your subscription is monthly and covers a fixed time slot reserved exclusively for you for the whole month, whether or not you can attend. It has a lower price per lesson than single lessons. It is valid for one month from the date of purchase and renews automatically. Lessons not used within the month do not roll over or become credit. You can reschedule up to 2 lessons a month; from the third change, an extra fee may apply.

With more than 48 hours' notice, you can cancel a lesson at no cost. Cancelling does not automatically entitle you to a make-up lesson: rescheduling is on request and subject to my availability, on a first-come, first-served basis. If none of the dates I offer work for you, we will agree whether the lesson can be moved to a later date or is forfeited, since your slot was still reserved exclusively for you.With less than 48 hours' notice, the lesson counts as delivered and is deducted, for single lessons, subscriptions and groups alike, because the slot was exclusively yours and the lesson was already prepared. In case of illness or force majeure, you can ask to reschedule, also subject to availability.

If we agree, as an exception, that a lesson can be taken outside your subscription month, that credit comes from a one-off agreement, not from these terms. If you cancel your subscription, you lose any right to that credit.

By joining a group you accept its fixed schedule, which cannot be changed, and commit to attending regularly, for your own progress and your classmates'. If you can't make a class, please give at least 48 hours' notice whenever possible. Missed group classes are not made up or refunded; you will receive the written summary and the activity from that session to work on independently.

Private lessons: you can cancel at any time from your student area or by emailing info@carmenyole.com. The next payment is stopped and you keep your lessons until the end of the month you have paid for.Group lessons: you must email info@carmenyole.com before the 25th of the month. Your cancellation then takes effect at the end of that month and the following month is not charged. If you email on or after the 25th, the following month is charged and your cancellation takes effect when it ends.In both cases, the current month is not refunded, except as set out in section 8.Important: if you cancel, you lose any pending lessons. If we had agreed, as an exception, to move a lesson to a date outside your subscription month, that lesson is lost as soon as you cancel. It is not kept, cannot be taken later and is not refunded (see section 5).

As a consumer in the EU, you have 14 calendar days from your first purchase to withdraw without giving a reason, by emailing info@carmenyole.com. Live online lessons are a service, so these rules apply. If you haven't taken any lessons in that period, you get a full refund. If you have, it is because you expressly asked to start before the 14 days were up: in that case, you get a refund minus the proportional amount for the lessons already delivered. Refunds are made within 14 days, using the same payment method. This right applies to your first purchase only, not to each monthly renewal.

Current prices are published on [Plans and prices] and are the same on every platform where I teach, unless agreed otherwise in writing. Payments are made in euros through Wix Payments. If you pay from outside the eurozone, your bank's fees and the exchange rate are your responsibility. If you notice a price difference between platforms, email me a screenshot and I'll review it.

If a lesson cannot take place, fully or partly, because of a technical issue on your side (connection, device, audio, etc.), it is not refunded or made up; if needed, I'll suggest extra work to cover what was missed. If the issue is on my side, we will reschedule the lesson.

Lesson packs can be shared between siblings or family members. Lessons within a week can be swapped between them with 48 hours' notice, as long as no other booked lesson is cancelled as a result.

You may not record lessons or take photos or screenshots without consent. If you need anything from the lesson (vocabulary, the whiteboard, an exercise), just ask and I'll gladly send it to you.Occasionally, I may ask during a lesson to take a photo for Carmen y Olé's social media. It will never show your image or any of your personal details, and you can always say no. These photos will never be requested from minors.

If Carmen y Olé ever makes an exception to these terms because of a student's circumstances, it is a one-off gesture. It never sets a precedent or gives anyone the right to demand that these terms not be applied in future.

Carmen y Olé may end the service if circumstances prevent lessons from running normally or these terms are not followed, for example, differences in manner or communication that make a good learning environment impossible. In that case, only the lessons not yet taken from the date of termination will be refunded. Lessons already delivered, and cancelled lessons that count as delivered under section 4, are not refunded.

Lessons for minors are always booked by a parent or legal guardian, who accepts these terms and provides the student's details. For children under 14, processing their data requires the consent of the parent or guardian. Families can ask for information about progress and lessons at any time.

These terms are always available on this page, and you accept them when you buy any service. Not being aware of them does not exempt you from them and is not a reason to request exceptions or refunds beyond what is set out here.

Carmen y Olé is the trading name of Carmen Lucas Marín, self-employed, Tax ID (NIF) 77810844G, C/ Barbero de Sevilla 6, 41006 Seville (Spain). Email: info@carmenyole.com. More information in our Legal Notice.